- Blog Post
Founder and managing director of Coathanger, Suzanne Bernie, has been sharing her wisdom with the sales teams at Harvey Nichols!
Over a 6 week period Suzanne has been giving Styling Presentations to the Style Advisors within the Style Concierge department of Harvey Nichols Knightsbridge. Suzanne’s presentations were then piloted throughout selected Sales Teams coming from branches all over the country.
Suzanne has enjoyed sharing her passion for everything fashion with the Style Advisers and selected floor staff and is eager to style as many people as possible according to their own personal size, shape, colouring, life style and budget.
The extremely successful Styling Training courses have received a brilliant response from all who took part. Helping team members listen to their customers and understand their lifestyle, body shape and image requirements to help dress them in the perfect pieces that can become staples within their wardrobes – whether to be for the office or for an evening out.
Suzanne’s style presentations have given style advisors a new light into understanding sizes and shapes of garments and customers’ body shape, as well as understanding the difference between a brief and a personal profile. It is essential for any of the team who is client facing to know how to work with a wide spectrum of cultures, colouring and budgets and Suzanne has been giving the advisors training on how to do this, what questions to ask customers to achieve the ultimate choice of garments – resulting in a stylish outfit that makes the customer feel comfortable and look amazing in their outfit choices.
Suzanne was recommend to The Group HR & People Development Director by The Managing Director UK & International Business Development for The Sales Director for Donna Karen. Suzanne was extremely interested in taking up this opportunity and sharing her 21 years experience with the Sales Advisors at Harvey Nichols. Coathanger enjoyed the liberating experience and has gone on to complete two more style presentations in London which will be followed by a one day Styling Presentation in the Birmingham Harvey Nichols this month!